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  2. Orders, Deliveries, Cancellation & Subscription

Orders, Deliveries, Cancellation & Subscription

Shipping Time, Order Changes, Monthly Deliveries & Shipment Tracking

Shipping & Delivery

  • What countries do you ship to?
  • Which shipping company do you ship your orders with?
  • What are the shipping costs?
  • What are the shipping costs?
  • Can I track my order?
  • The tracking status says my package has arrived, but I have not received anything - what should I do?
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Orders, Changes & Cancellations

  • Can I change or cancel my order?
  • My order contains incorrect/defective items - what should I do?
  • What payment methods do you offer?
  • Is it possible to order on account?

Monthly delivery / Subscription

  • What's the monthly subscription?
  • What are the benefits of the monthly subscription?
  • How do I make changes to the blends and shipping frequency in my monthly subscription?
  • How do I cancel my monthly subscription?
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