My order contains incorrect/defective items - what should I do? 19 May 2020 08:38 Updated We are very sorry! Please contact us immediately so that we can help you to solve the problem. Please also provide pictures of the order or the wrong/defective items with your request. Related articles Can I change or cancel my order? What payment methods do you offer? Which shipping company do you ship your orders with? Is it possible to order on account? Can I track my order?