The tracking status says my package has arrived, but I have not received anything - what should I do? 19 May 2020 08:52 Updated Please contact us as soon as possible so that we can initiate an investigation with our shipping company (DHL or DHL Express). Related articles Can I track my order? How do I use my Vejo? Can I change or cancel my order? Which shipping company do you ship your orders with? Where's Vejo from?